Returns and refund policy

Returns & Refund Policy

Last Updated: 11.06.26

Thank you for shopping with us. We want you to be satisfied with your purchase. If you are not completely happy, you may return eligible items in accordance with the policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order if:

· The item is unused and in its original condition

· All original tags, packaging, accessories, are included

· You provide proof of purchase (order number or receipt)

The following items are generally non-returnable unless faulty or required by law:

· Final sale or clearance items

2. Faulty, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos and order details. We will arrange a replacement, exchange, or full refund where appropriate.

3. How to Start a Return

To initiate a return:

1. Contact us

2. Include your order number and reason for return

Returns sent without prior authorization may not be accepted.

4. Return Shipping

· Customers are responsible for return shipping costs unless:

o The item is faulty

o The wrong item was shipped

o Return shipping is required by applicable law

We recommend using a tracked shipping service, as we are not responsible for lost return parcels.

5. Refunds

Once your return is received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within [5–10 business days], depending on your payment provider.

Original shipping charges are generally non-refundable unless required by law.

6. Exchanges

We may offer exchanges for eligible items subject to stock availability. If you would like a different size, colour, or replacement item, please contact us.

7. Order Cancellations

Orders may only be cancelled before they are dispatched. Once shipped, the order must follow the normal return process.

8. Consumer Rights

Nothing in this policy limits your statutory rights under applicable consumer protection laws.