Frequently Asked Questions

Ordering

How do I place an order?

Simply browse our collections, add your chosen items to your basket, and proceed through our secure checkout. You'll receive an order confirmation by email once your purchase has been completed.

Can I change or cancel my order?

If your order has not yet been dispatched, we'll do our best to help. Please contact us as soon as possible via our Contact Us page with your order number.

I haven't received my order confirmation.

Please check your junk or spam folder first. If you still can't find it, contact our customer service team and we'll be happy to assist.

Delivery

Where do you deliver?

We currently deliver throughout the United Kingdom only.

How long will delivery take?

Most orders are dispatched within 1–2 working days. Delivery typically takes 2–5 working days, although this may vary during busy periods.

How can I track my order?

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking details (where available).

Do you offer free delivery?

Any current delivery offers or free shipping promotions will be displayed at checkout.

Products

Are your products designed in the UK?

Yes. Every Wistora collection is thoughtfully designed in the UK with quality, style and everyday living in mind.

Where are your products made?

Our collections are ethically manufactured in carefully selected factories that are committed to responsible production and high-quality craftsmanship.

What materials do you use?

Our products are made using carefully selected materials chosen for their quality, comfort and durability. Material information can be found on each individual product page.

Will colours look exactly the same as the photos?

We work hard to ensure our photography accurately represents our products. However, colours may vary slightly depending on your screen settings.

Product Care

Are your products machine washable?

Care instructions vary by product. Please refer to the care label attached to your item or the care information provided on the product page before washing.

How can I keep my home textiles looking their best?

Following the recommended care instructions will help maintain the appearance, softness and longevity of your products.

Payments

What payment methods do you accept?

We accept all major debit and credit cards along with other secure payment methods available during checkout.

Is my payment secure?

Absolutely. Our website uses secure encryption technology to protect your personal and payment information.

Contact Us

How can I contact Wistora?

You can get in touch via our Contact Us page, and we'll respond as quickly as possible during business hours.

What are your customer service hours?

Our team aims to respond to all enquiries within 1–2 working days.

About Wistora

What makes Wistora different?

At Wistora, we believe beautiful homes begin with thoughtfully designed products that combine timeless style, exceptional quality and everyday practicality. Our collections are designed in the UK and ethically manufactured using carefully selected materials that are made to be enjoyed for years to come.